To initiate a return please use the MAKE A RETURN tab at the bottom of this page. You do not need to wait for instructions from us to send it back. Complete the return process on our website and then proceed to ship it back to us. Items must be sent back to Good Guidance Everything INC. within 10 days of the customer having received the package. Eligible items will only be accepted for store credit. Absolutely no refunds will be given. We have extended our returns period to 30 days due to COVID to ensure our customers can safely return their packages.
Returned items must be unworn and unwashed (free of any stains from makeup, deodorant, or wear) with all Good Guidance Everything INC and product tags attached. Please fill out our exchange form, which is included in your package. If your package did not include a return form simply include your name, email, phone number, order number, and address inside the package.
Any item not received in good conditions, free of ALL ODORS, stains, and damages will NOT be accepted and customers will be notified that they must pay reshipping fees to have the items sent back to them.
Any unaccepted store credits that have not had the reshipping fees paid within 30 days will be discarded and no credit will be issued. No exceptions.
Defective items must be reported within 24 hours of package arrival, if not reported within that time frame, we will not issue credit.
If you have received an incorrect item, please contact us within 24 hours of receiving your package. Merchandise purchased online can be returned to our location address is below.
Non-Returnable, No Exceptions
All items found in the Sale category, accessories, bags, swimwear, or bodysuits are non-returnable. Masks are considered accessories as they are in that category and are also final sale.
Once an order has been placed it cannot be canceled. When returned packages arrive, it usually takes us anywhere from 10-15 business days to process your store credit. 15-25 during holiday seasons. We understand it’s very important for our customers to get their returns processed as soon as possible. Once your return has been processed, you'll be issued a store credit in the form of a Gift Card via email. Store credit covers the original purchasing price and tax fees. PLEASE KEEP YOUR RETURN PACKAGE TRACKING. We will only issue credit for packages if the customer provides tracking information and shows delivered to our address. Many times customers claim they have returned a package but have no proof the item was sent back, therefore, for the customer's security and ours, we require proof in the form of a tracking number, showing delivery to our address. No exceptions.
**Please Note: All original shipping fees are non-refundable. Return shipping costs are the customer's responsibility. A restocking fee will be applied to orders that are refused by the customer at the time of delivery or returned due to an "un-deliverable" address. The customer will also cover any redelivery costs. We are not responsible for USPS not being able to deliver a package due to an address issue, or them not having a secure place to deliver the package.